We aim to process and ship all orders within 3-7 business days after payment is confirmed. During high-volume periods (like new launches or holidays), it may take slightly longer. You will receive a notification email as soon as your package is dispatched.

Under normal customs clearance, most of our packages are delivered within 7–15 days, with the majority arriving around 10 days. Shipping is faster to regions with convenient international transport, and may take longer for remote or less accessible areas.

If you have purchased a packing video service, it will generally be shared 3–10 days after your order.Video production requires extra time, so we will upload it after your parcel has been dispatched.We appreciate your understanding and patience!

You can reach our customer support team via email at kekedonglai@gmail.com or use the chat widget on our website. We typically respond within 24 hours during business days.